Elements and Performance Criteria
- Collect, analyse and communicate information and ideas
- Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
- Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
- Implement consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
- Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
- Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required
- Develop trust and confidence
- Treat all internal and external contacts with integrity, respect and empathy
- Use the organisation's social, ethical and business standards to develop and maintain effective relationships
- Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
- Adjust interpersonal styles and methods to meet organisation's social and cultural environment
- Encourage other members of the work team to follow examples set, according to organisation's policies and procedures
- Develop and maintain networks and relationships
- Manage difficulties into positive outcomes
- Identify and analyse difficulties, and take action to rectify the situation within the requirements of the organisation and relevant legislation
- Guide and support colleagues to resolve work difficulties
- Regularly review and improve workplace outcomes in consultation with relevant personnel
- Manage poor work performance within the organisation's processes
- Manage conflict constructively within the organisation's processes